Affiliate was created by professionals with more than 100 years of experience in the Accounts Receivable Management industry. Our management team is committed to ensuring that every person we communicate with is treated with dignity and respect. Our processes have been developed and are regularly reviewed to ensure that every consumer interaction meets and emphasizes this expectation. We will at all times adhere to the laws that protect your consumer rights. We will not knowingly misrepresent any facts regarding your account, nor commit any acts that could be deemed an unfair practice under the Fair Debt Collection Practices Act. We will not be abusive or attempt in any manner to harass a consumer in our communications with consumers or in our attempts to communicate with a consumer.
With a dedicated workforce of representatives who themselves are consumers of healthcare services, we know and understand the very real challenges that unexpected medical bills can create. Our employees are professional and courteous and they will make every effort to assist you in resolving your outstanding debt.
Our oath to you is to treat every consumer with dignity and respect. We adhere to the ACA International Collectors Pledge:
- I believe every person has worth as an individual.
- I believe every person should be treated with dignity and respect.
- I will make it my responsibility to help consumers find ways to pay their just debts.
- I will be professional and ethical.
I will commit to honoring this pledge.
As proud members of ACA International, we are committed to upholding the highest ethical standards in our interactions with every consumer. We are wholly compliant with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Graham Leach Bliley, Health Insurance Information Portability Act, and Federal Trade Commission, Federal Communication Commission and Consumer Financial Protection Bureau guidelines in all of our processes. Regular reviews of our processes, people and consumer interactions help us ensure the best possible experience for the consumer.
A leader in consumer advocacy, Affiliate applauds efforts by the CFPB to hold accountable those companies whose actions and processes are not compliant with the letter and spirit of consumer protection legislation.
Affiliate is a proponent for adoption of national licensing process for any business in the Accounts Receivable Management Industry that service clients in more than one state.